Program Director
Feb 2025 – PresentAqualeo Digecom · UAE
Fractional program and delivery lead for SMEs: eCommerce portal launches and cloud programs. Currently supporting CloudSculpts on their SAP SuccessFactors bid.
Dubai, UAE · open to Program & Delivery roles
25 years of getting messy
tech programs to actually ship.
I've spent my career in the room where the deadline is real, the stakeholders disagree, and the platform still has to go live. Dyson, Jaguar Land Rover, the FCA, Deloitte. Different industries, same job: turn the chaos into a plan people can execute. These days I'm folding AI into that playbook to get there faster.
Dyson TechnologiesJaguar Land RoverFinancial Conduct AuthorityDeloitteNTT DATAOrange / EEgiffgaffTelstraTokio Marine KilnTNT ExpressLoomisMinistry of DefenceAqualeo Digecom
The numbers
Outcomes I've delivered
£3.5m
Programme that moved Dyson's stores from on-premises Magento to Adobe Commerce Cloud: 30+ markets in 18 months, 30+ fragmented codebases merged into one.
99.9%
Dyson platform uptime after the migration, up from 95%, mostly by automating deployments.
£500k
Saved every year after we brought Loomis's Track-&-Trace suite in-house from its Swedish vendor. The handover took 3 months.
100+
Consultants and developers at peak on the Dyson programme, across 5 cross-functional teams and 3 outsourced suppliers.
28 centres
JLR's first Salesforce CRM, live across 28 centres in India within 5 months. JLR then awarded the follow-on rollout for Sub-Saharan Africa and Latin America.
Right now
Program Director
Aqualeo Digecom, UAE
Since Feb 2025 I've been consulting for small and medium businesses, the kind that need a proper delivery lead but not a permanent one. The work so far: eCommerce portal launches and cloud programs, run end to end from discovery through vendor selection to go-live.
I've also supported CloudSculpts on an SAP SuccessFactors RFP response: the delivery approach, governance model and resourcing plan behind their bid.
What I bring to the table
- End-to-end program governance, business case to hypercare
- Reporting up to C-level and steering boards
- Cloud migration & vendor selection (AWS, Azure, Adobe Commerce)
- Gen AI worked into delivery, reporting and documentation
Last 10 years
A track record of complex delivery
Platform Delivery Lead
Jan 2021 – Oct 2024Dyson Technologies · UK
Ran the migration of Dyson's public-facing stores from on-premises Magento to Adobe Commerce Cloud: 30+ markets across EMEA and APAC, a £3.5m programme delivered in 18 months.
- Wrote the business case, then owned it through supplier selection, build and hypercare, including merging 30+ fragmented codebases into one platform.
- Ran 5 cross-functional teams and 3 outsourced suppliers, 100+ consultants and developers at peak.
- Owned cutover and go-live governance: release plans per market, runbooks rehearsed before each launch, RAID logs that got used.
- Kick-started the Magento DevOps team from scratch to take over AWS operations; pen tests with the QA and Cyber Security teams cut vulnerabilities by 98%.
Outcome: uptime up from 95% to 99.9%, infra cost down 30%, response times 3× faster.
Founder, Palm Leaf & I Create
2019 – 2021Aqualeo Limited · Woking, UK
When COVID stalled the contract market, I built two brands instead of waiting it out: Palm Leaf, compostable party tableware, and I Create, art and craft supplies for student artists. Learned seller economics end to end, from product design to marketing, sales and dispatch. Both still trading.
Project Manager, IT & Regulations
Aug 2018 – Oct 2019Financial Conduct Authority (FCA) · London, UK
Project-managed the Digital Regulatory Reporting proof-of-concept with the Bank of England and 8 UK banks, researching how to turn regulatory rules from natural English into machine-readable language. Also rolled out a new document management system on Microsoft 365 and SharePoint to every FCA employee, replacing the legacy OpenText repository.
Software Delivery Manager
2017 – 2018Capita, MoD, Netcompany · Reading, UK
Post-launch hypercare for the Defence Recruitment System, with stakeholders across the Army, Navy and Air Force. Designed a new Target Operating Model and tightened the QA process. Hypercare came down from 12 months to 6, with no defects slipping to production.
Senior Consultant, Technology Application Delivery
Jul 2016 – Aug 2017Deloitte · UK
Two engagements. For Great Ormond Street Hospital Children's Charity, project-managed the re-discovery of their replacement Salesforce CRM after the incumbent vendor had stalled for 18 months: 500+ user stories approved in 10 weeks, reporting weekly to the CEO and CFO.
For Nissan Global, managed the third-party supplier building the Nissan, Renault and Dacia web configurator on Adobe AEM, and ran defect triage for the Americas launch.
2015–16
CRM Transformation Program Lead
Jaguar Land Rover / NTT DATA
2014–15
Project Manager, CCM Practice
OVO Energy, AO.com, UKMail & others / NTT DATA
2013–14
Agile Project Manager
giffgaff (Telefónica) / NTT DATA, London
2012–13
Project Manager
Tokio Marine Kiln / NTT DATA, London
2011–12
Transition & Software Development Manager
Loomis / NTT DATA, Warwick
2010–11
Delivery Lead & Client Partner
TNT Express ICS / NTT DATA
2008–10
Project Manager
Orange PCS UK (now EE) / NTT DATA, Bristol
2007–08
Offshore Delivery Manager
Meteor Telecom, Ireland / Keane
2006–07
Software Development Manager
Orange PCS UK / Keane, Bangalore
2005–06
Build & Release Manager
Telstra Australia / Caritor Inc
2000–05
J2EE Software Developer
Multiple Clients / Caritor Inc, Bristol & Bangalore
How I deliver
Core competencies
Program & Product Delivery
Multiple workstreams at different SDLC stages, run as one program. At Dyson that was 5 teams and 3 suppliers on a single release calendar.
Stakeholder Management
Steering boards, escalations, C-level reporting. At GOSHCC that meant a weekly session with the client's CEO and CFO; at the FCA, a steering committee of two regulators and 8 banks.
Delivery Methodologies
Agile Scrum, Kanban, SAFe, PRINCE2, MSP, Waterfall, and the hybrids most real programs end up needing.
Global Team Leadership
Built teams from scratch more than once: Dyson's Magento DevOps team, and a 2-to-30 offshore team for Meteor Telecom.
Cloud & Migration
AWS, Azure, Adobe Commerce Cloud. Took Dyson from on-premises to cloud in 18 months, including the data migration from 30+ markets into one database.
Risk, Data & Governance
RAID logs that get read, cutover runbooks rehearsed before every go-live, ITIL-aligned change and release management.
Toolbox
Skills & technical fluency
PM & Delivery
Platforms
Cloud
AI
CRM
Data & Engineering
Where I've worked
Industries & clients
Telecom
Orange UK · Meteor Ireland · Telefónica O2 UK · giffgaff UK · Telstra Australia
Automotive
Jaguar Land Rover Global · Nissan Global
eCommerce
Dyson Technologies · Palm Leaf
Insurance
Tokio Marine RJ Kiln · London Market
Logistics
TNT · Loomis (Cash-in-Transit)
Public Sector
Financial Conduct Authority · Ministry of Defence
Education
- Executive MBA, Marketing / Corporate Finance
Warwick Business School, UK - Bachelor of Engineering, Information Technology
Bangalore University, India
Certifications
- LLM and Generative AI · 2025
- Managing Successful Programs (MSP) · 2016
- Agile Scrum Master · 2014
- PRINCE2 Practitioner · 2010
Let's talk
Have a program that needs to land safely?
A cloud migration, a CRM launch, or something messier. I help organisations get delivery right the first time.
Dubai, UAE